§ 2-752. Functions.

The Department of Citizen Service and Response shall perform the following functions:

(1)

Developing, staffing, coordinating the implementation of, and overseeing all non-utility citizen services and response for citizens requesting non-emergency information or services from the City's departments other than the Department of Public Utilities.

(2)

Developing, implementing, and administering measures and reports detailing the nature of citizen information and service requests, including responses provided by City departments other than the Department of Public Utilities fulfilling citizen requests for information and services.

(3)

Gathering and analyzing citizen information and service request data to identify service trends and service delivery improvement opportunities for the City so that City services are proactive in meeting citizens' needs.

(4)

Evaluating and implementing technologies that enhance the City's interaction with citizens requesting services or information from the City.

(5)

Measuring, analyzing, and reporting on citizen satisfaction with City services.

(6)

Overseeing and operating the City's 311 non-utility call center.

(Ord. No. 2018-077, § 1, 5-14-2018)

(Ord. No. 2018-077, § 1, 5-14-2018)