§ 28-60. Charge for waste; refund.

(a)

Customers shall be charged for all water and gas that passes through their respective water and gas meters, whether the water and gas is used, consumed or wasted. However, upon a customer's written request, the Director shall refund to the customer a portion of any monthly water and wastewater charges that reflect excess water use if the customer satisfies the Director that the customer:

(1)

Did not willfully or negligently cause or allow excess water use, or the cause of the excess water use is unknown;

(2)

Has not beneficially used excess water; and

(3)

Has acted diligently and reasonably to limit the amount of water wasted and to prevent additional waste.

(b)

The Director shall promulgate rules pursuant to Section 28-26 to implement this section. Among other things, the rules:

(1)

Shall establish guidelines for determining whether a customer's water and wastewater bills reflect excess water use;

(2)

May set forth the maximum number of times a customer may request and receive a refund during any specific time period; and

(3)

May limit the portion or amount of the customer's excess water or wastewater charges that can be refunded.

(Code 1993, § 29-190; Code 2004, § 106-80)

(Code 1993, § 29-190; Code 2004, § 106-80)